Job Description

Position Title: Business Analyst

Location: Hybrid (3 days in Ashburn, VA)

** Active CBP or DHS BI, or Top Secret clearance is required. **

Position Description: Indev is seeking a skilled Business Analyst to provide support for Customs and Border Protection in Ashburn, VA. This individual will be responsible for creating, managing, and analyzing documentation needs, while also working closely with both internal and external teams to resolve issues and ensure that documentation is accurate and effective.

You will be providing daily support to the Project Manager, ensuring that all documentation meets customer requirements and expectations. This role involves working with customer requirements, creating end-user training materials, maintaining project documentation, and ensuring adherence to organizational and industry standards. The position also requires collaboration with multiple support teams (Development, Application Support, Networking) and active participation in the management of Jira boards and Service Desk Requests.

This is a direct-hire, full-time position with salary and benefits. Indev provides a comprehensive benefits package, including Medical, Dental, Vision, 401k with match, Flexible Spending Account, and Paid Time Off (PTO)—including vacation and holiday pay.

Responsibilities and Duties:

• Provide daily support to the Project Manager ensuring the documentation meets expectations and satisfies customer requirements.
• Document and analyze document requirements and work with customer, team, and other responsible parties to realize those requirements, resolve issues and address corrective actions.
• Manage the development of end user training materials and documentation to include user guides, quick reference guides and tutorials. Create and maintain all necessary documentation in accordance with the PHC Guidelines, SDLC, Standard Operating Procedures (SOP) and business system best practices.
• Responsible for supporting the documentation efforts of other team members to produce project artifacts.
• Responsible for maintaining relationships with other support teams (Development, Application Support, Networking) to be aware of changes that may impact documentation SOP’s.
• Review Change Requests (CRs) from application teams to ensure they meet organizational standards and requirements
• Aid team on responding to/routing of Service Desk Requests
• Monitor and respond to various team inbox correspondences
• Maintain Jira Sprint and Kanban boards
• Record meeting minutes and action items

Requirements:

• Bachelor's Degree
• Basic writing skills (write light documentation)
• 4 years of Atlassian experience (Jira & Confluence)
• Ability to work independently
• Ability to juggle work and reprioritize constantly
• Ability to work in somewhat fast-moving reactive environment
• Must be willing to step-up and assist team wherever needed

About Indev:

At Indev, we're not just a company; we're a trailblazing force transforming the way technology shapes the future. As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge technical solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us. Let’s innovate.

Why Indev:

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth. Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you're ready to embark on a journey of innovation, collaboration, and impact, Indev welcomes you to join our team as a technical leader. Let's shape the future together.

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