Customer Service Representative
$33k-$37k per annum +401k +Health Insurance
Sanford, FL
Are you a friendly, organized Customer Service professional from a consumer or dealership background who takes pride and enjoyment in delivering a top rate service for your customer or client needs?
Do you want to work with like-minded individuals from a family/ employee led culture that embraces positivity, support and comradery to create a truly enjoyable work environment?
This full-service manufacturing business are a leader in their field promoting a highly positive work experience for its employees, so they are empowered to support their direct customers and dealerships with the best service possible.
The ideal candidate will be experienced in phone-based customer services with excellent manner and communication as you will operates inbound calls from direct consumers or dealerships with a genuine desire to help, ensuring every interaction reflects the company’s commitment to quality and service.
This is a fantastic opportunity if you enjoy delivering quality customer service and want to work with a like-minded team in an amazing work environment.
THE ROLE:
• Handle incoming calls and emails from consumers and dealers, providing clear and courteous assistance on orders, products, and service inquiries.
• Process orders, update account information, technical service and maintain accurate records using Microsoft Office and company systems.
• Collaborate with sales, production, and logistics teams to ensure customer needs are met promptly and accurately.
• Proactively communicate updates, resolve issues, and ensure a positive experience throughout the customer journey.
THE PERSON:
• Customer-focused professional with experience in B2B or B2C service environments ideally around dealership, retail, or manufacturing.
• Excellent telephone manner and communication skills, with a calm, helpful approach.
• Comfortable in basic Microsoft Office (Word, Excel, Outlook) and open to learning new systems and products related.
• Organized, reliable, and detail-oriented, with the ability to handle multiple priorities while maintaining accuracy.
Customer Service, B2B, B2C, Dealer Support, Order Processing, Communication, Microsoft Office, Client Relations, Manufacturing, Building Products, Windows, Customer Experience
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your resume, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.
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