Customer Service Representative Job at RS&I Inc., Idaho Falls, ID

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  • RS&I Inc.
  • Idaho Falls, ID

Job Description

RS&I is a long-standing and trusted distributor and Master Agent for a variety of Authorized Dealer programs in the United States. We provide training, sales support, and marketing assistance to Authorized Dealers who represent these major nationally-recognized brands and more:

  • AT&T
  • CenturyLink
  • Windstream
  • Brightspeed
  • Dish
  • HughesNet
  • T-Mobile Home Internet
  • Vivint

We are currently looking for a highly motivated Customer Service Representative (CSR). The CSR plays a key role on our sales team by providing legendary customer service to our dealers and sales team.

Pay/Benefits

  • $14.00 to $17.00/HR DOE
  • Medical, Dental, Vision, and Life insurance programs
  • 401K retirement program with employer matching
  • Paid vacation and sick leave

Qualifications

  • Experience with telecommunications a PLUS!
  • High School Diploma or equivalent, with one year of sales or customer service experience is preferred
  • Excellent computer skills with knowledge in Microsoft and Windows operating systems
  • Dependable and a team player
  • Organizational Skills
  • Time Management Skills

Essential Functions

  • Communicate directly with Area Sales Managers and Authorized Dealers effectively and efficiently during onboarding process.
  • Works directly with other departments to get satisfactory answers.
  • Assist in the process of new dealer onboarding and documents.
  • Fostering a positive and collaborative work environment focused on achieving common goals.
  • Provide training and dealer support for the RS&I website
  • Maintain accurate records.
  • Ensure that all aspects of the onboarding process align with relevant regulations, industry standards, and company policies, maintaining a focus on compliance .
  • Work diligently to identify solutions and resolve them efficiently.
  • Any other task as assigned by manager

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