Desktop Support Engineer Job at TECEZE, Wilson, NC

YitLbkd1TVVYSGtJZFVjSXdhYklla3FOL1E9PQ==
  • TECEZE
  • Wilson, NC

Job Description

About the Role

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will provide end-user support, ensure system reliability, and maintain high standards of IT operations across hardware, software, and network components. You will play a key role in supporting day-to-day IT functions, troubleshooting complex technical issues, and ensuring seamless productivity for all users.

Key Responsibilities

  • Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals.
  • Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments.
  • Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti .
  • Diagnose and resolve hardware, software, and network connectivity issues efficiently.
  • Support Active Directory , user account management, and access permissions.
  • Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations.
  • Assist in system imaging, migration, and data backup/recovery .
  • Provide support for mobile devices and MDM platforms such as Microsoft Intune.
  • Collaborate with other IT teams to escalate and resolve advanced technical issues.
  • Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools.
  • Manage IT assets and ensure inventory accuracy and compliance with company standards.

Technical Skills

  • Desktop and Deskside Support
  • Windows OS, macOS, and Microsoft Office Suite
  • SCCM / Intune / Ivanti
  • Active Directory, DHCP, DNS, and VPN
  • Mobile Device Management (MDM)
  • ServiceNow / Help Desk Systems
  • Troubleshooting and Root Cause Analysis
  • Hardware and Peripheral Setup (Printers, Laptops, Desktops, Servers)
  • Backup and Data Recovery Solutions
  • Software Installation & Operational Testing

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 2–5 years of experience in desktop or IT support roles.
  • Strong troubleshooting and communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus.

Job Tags

Work at office, Remote work,

Similar Jobs

Clark International

Executive Security Officer Job at Clark International

 ...Job description Hours: Part Time ~ Saturday- Sunday 1000-2200 Corporate Location- Clark International is seeking a professional, self-motivated, dependable candidate for a private security position in a corporate environment. Applicants must have pistol certification... 

MDSI Medical Services

Moonlighting in the Bay Area Job at MDSI Medical Services

 ...MDSI Medical Services is seeking a Physician to perform medical disability exams as an Independent Contractor . We are also seeking a Psychiatrist to preform Mental Health Status Evaluations. We are contracted by the state to conduct Physical Evaluations and MHSE... 

Belterra Casino Resort

BANQUET SERVER (ON CALL) Job at Belterra Casino Resort

 ...Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description The Banquet Server is responsible for providing superior service to both the internal and external customer. They are also responsible for table setup... 

Ethos Veterinary Health

Overnight Veterinary Technician, Critical Care Job at Ethos Veterinary Health

 ...focus on compassionate and collaborative treatment, we offer a wide range of services, including Emergency, Critical Care, Surgery, Oncology, Internal Medicine, Neurology, and Physical Rehabilitation.Our positive culture fosters inclusivity and teamwork, ensuring an... 

Domino's Franchise

E-Car Delivery Driver Job at Domino's Franchise

 ...family that values creating positive experiences for both our customers and our team members. Job Description E-Car Delivery Drivers are responsible for delivering food to customers with excellent customer service and a positive attitude. Why deliver for...