Job Description

This is an advanced desktop position. Looking for someone who has at least two years of experience and is very good at being in front of people.

They would like someone who is comfortable with Endpoint tools, especially Intune.

Need to know Active Directory.

Candidate should know SAAS,as a service

Must be comfortable with Hardware. Being able to take a computer apart and work with printers.

They are working with Microsoft in the cloud. So should know Microsoft 360 and be comfortable working in the cloud.

Typical Tasks

Duties performed may vary depending on the area of assignment and the working level.

Prepares and installs computer hardware, software, upgrades, and peripherals;

Monitors operational systems, performs backups, manages off-site storage of media, runs production jobs, troubleshoots system-wide problems;

Resolves operational and maintenance issues using diagnostic and troubleshooting methods, and confers with other staff on status, issues and action;

Analyzes information system issues, operations and configurations to identify system improvements and to enhance operating efficiencies, and coordinates with programmers as needed;

As directed, completes minor budgeting activities, SAP user transactions, memoranda writing, and administrative tasks such as email or technical reports;

Assists with minor procurements, and related administrative tasks;

Leads smaller projects or portions of larger projects using VTA personnel, consultants, and vendors;

Coordinates the implementation of hardware and software additions and enhancements;

Controls changes to the various system environments including application software, database, and operating systems;

Maintains technical and functional competency in applications utilized by the assigned department;

Performs related duties as required.

Knowledge of:

Full understanding of the operational characteristics of information systems and computer servers;

Principles and practices of maintaining information systems;

Techniques and methods of installing computer hardware, printers, multifunctional devices, and client software;

Advanced troubleshooting skills related to computer operations tasks;

Methods and techniques for troubleshooting a variety of LAN information system operation and maintenance issues;

Advanced support of client software (MS – Office, Adobe products, email, and /or browsers, etc.);

Advanced support and troubleshooting of personal computers, laptops, printers, multifunctional devices, and related peripheral equipment;

Advanced support of tablet and/or related mobile computing devices;

Methods and techniques for assessing the cost effectiveness of system enhancements and modifications;

Project management at a basic level, including organizing and managing project tasks;

Full understanding of system change controls, methodologies, and processes.

Ability to:

Troubleshoot LAN information system operating and maintenance problems;

Install a full range of computer hardware, software, and upgrades;

Assist in managing one or more IT infrastructure components, such as SMS, Microsoft Office software, Microsoft Operating Systems (Windows10), Internet-Intranet, and Microsoft Exchange;

Experience with system imaging

Configure helpdesk ticketing systems and run corresponding reports;

Effectively perform all aspects of the full cycle of computer operations;

Analyze and assess cost effectiveness of system improvements and enhancements;

Work with users and coworkers on a one-on-one or small group informal basis to transfer work or demonstrate applications and/or business processes.

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