Job Description

We are seeking a highly skilled and experienced Director of Compliance to lead our compliance initiatives ensuring the organization consistently meets industry standards. In this role you will guide compliance initiatives across a range of complex regulations. The ideal candidate will bring a wealth of expertise in compliance management and a proactive approach to fostering a culture of integrity and accountability throughout the organization.

Position Summary

The Regulatory Compliance Manager is responsible for the comprehensive leadership of all related initiatives and department requirements. This includes the development and implementation of internal company policies as well as external guidelines, risk analysis for regulatory compliance, continuous adherence to State and Federal regulations, and expert knowledge and guidance on state registration and licensing requirements.

Essential Functions

Compliance

• Leads and Researches all applicable laws and regulations, including but not limited to:

- The Telemarketing Sales Rule (TSR)

- The Telephone Consumer Protection Act Policy (TCPA)

- The Fair Debt Collection Practices Act (FDCPA)

- The Unfair, Deceptive or Abusive Acts or Practices Act (UDAAP)

- The Consumers Financial Protection Bureau (CFPB)

- All applicable requirements are imposed by the bar associations in states in which we have associate attorneys.

• Monitors the regulatory landscape to ensure the organization is aware of all new regulations, changes or legal decisions that may impact the business.
• Assess and conduct risk assessments to identify potential issues related to licensing, registrations, marketing, or data handling
• Develop and implement Compliance policies and procedures that align with regulatory requirements
• Perform routine audits of departmental compliance procedures including communications and data security, prepare and present audit report to top management
• Ensure that department managers are aware of the regulations affecting their operations and have the training and tools necessary to perform compliantly.
• Prepare and maintain detailed documentation and reports on compliance activities, regulatory updates, audits, and assessments
• Leadership and management of compliance team members including monitoring assignments, feedback, training, cross communications, coaching and continuous development.

Required Competencies

• In depth knowledge of US federal and State regulations - debt settlement industry specific, including consumer protection laws and state specific licensing requirements.
• Gathering and analyzing statutes, decisions, legal articles, codes, documents, and other data.
• Must be a proactive self-starter and possess a high degree of initiative.
• Proficiency in compliance management systems, MS office, and data analysis tools
• Demonstrated ability to solve problems in a timely manner.
• Excellent verbal and written communication skills.
• Excellent attention to detail and follow-up.

Preferred Competencies

• Bachelor’s degree in business, law, finance, or related field.
• Professional certifications ( e.g., Certified Regulatory Compliance or IAPDA )
• Experience with CRM’s ( preferably Forth, DPP )
• 3 – 5 years in a compliance management role

Other Duties

The Regulatory Compliance Manager may be asked to assume other duties not listed in this job description as business needs demand.

Compensation Information

The range for this full-time position is $120,000 - $170,000 annually. Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic. All qualified applicants will receive consideration for employment without regard to these characteristics.

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