Role: Engineer Computer Systems Support
Location: Cincinnati, Ohio, United States
Job Description
EUC / Desktop Engineer
• Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Tanium or Autopilot.
• Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards.
• Provide Tier 3 support for escalated desktop, laptop, and peripheral issues.
• Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts.
• Automate repetitive tasks using PowerShell or other scripting tools.
• Monitor and report on endpoint health, patch compliance, and software inventory.
• Collaborate with security teams to implement and maintain endpoint protection solutions.
• Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience.
• Maintain documentation for desktop standards, procedures, and troubleshooting guides.
• Participate in after-hours support rotation and respond to critical incidents as needed.
• Participate in costing efforts for projects, providing cost and sizing estimates
• Assist server engineering team with minor server support tasks.
• 5+ years of experience in desktop engineering or enterprise IT support.
• Strong experience with Windows 10/11, Active Directory, and Microsoft 365.
• Proficiency with endpoint management tools such as SCCM, Intune, or similar.
• Experience with scripting and automation (PowerShell preferred).
• Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix) is a plus.
• Experience with MacOS and Linux endpoints is a plus.
• Microsoft certifications (MD-102, MS-100, MS-101) a plus.
• Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
• Windows server experience a plus.
• Knowledge of VMWare is a plus.
Interested candidates please share me your updated resume to [email protected]
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