Job Summary:
The Receptionist serves as the first point of contact for our client providing professional and
courteous support to clients, vendors, and employees. This role is crucial in maintaining a positive
and efficient office environment, ensuring smooth communication and administrative operations
within the logistics setting.
Responsibilities:
• Front Desk Management:
o Greet and welcome visitors, clients, and vendors in a professional and friendly
manner.
o Answer and direct incoming phone calls, taking accurate messages and providing
information as needed.
o Manage the reception area, ensuring it is clean, organized, and presentable.
o Receive, sort, and distribute mail, packages, and deliveries.
o Maintain visitor logs and security protocols.
• Communication and Coordination:
o Act as a liaison between internal departments and external parties.
o Schedule and coordinate appointments and meetings.
o Provide administrative support to various departments, including data entry, filing,
and photocopying.
o Respond to email inquiries and forward them to the appropriate personnel.
o Communicate with truck drivers, and other transportation personnel.
• Logistics Support:
o Assist with tracking shipments and providing updates to clients.
o Coordinate with dispatchers and drivers to ensure efficient communication flow.
o Maintain accurate records of incoming and outgoing shipments.
o Handle basic inquiries related to shipping and delivery schedules.
o Assist in the creation of shipping labels, and other documentation.
• Administrative Tasks:
o Maintain office supplies and place orders as needed.
o Assist with travel arrangements and expense reports.
o Perform data entry and maintain accurate records.
o Handle general administrative duties assigned.
• Problem Solving:
o address and resolve minor client or driver issues.
o Escalate complicated issues to the proper department.
Qualifications:
• High school diploma or equivalent; associate's degree or higher preferred.
• Bilingual (English and Spanish); Portuguese is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of basic logistics terminology and processes is a plus.
• Professional appearance and demeanor.
Skills:
• Customer service
• Communication (written and verbal)
• Organization
• Multitasking
• Problem-solving
• Computer literacy
• Ability to work in a fast-paced environment.
Physical Requirements:
• Ability to sit or stand for extended periods.
• Ability to lift and carry light packages and office supplie
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