Help Desk Technician Job at Bridge Technical Talent, North Kingstown, RI

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  • Bridge Technical Talent
  • North Kingstown, RI

Job Description

IT Support Specialist

Type: Contract to Hire

SUMMARY

We are currently seeking an IT Support Specialist to join our fast-paced, high-demand support team. As remote work has become the norm, our internal and external user base has grown significantly—leading to a high volume of support tickets and calls. You’ll be joining a tight-knit, 4-person team handling a wide range of IT tasks.

WHAT YOU’LL DO

  • Act as the frontline for support calls, tickets, and emails from both internal and external users
  • Triage, assign, and manage tickets in a high-volume queue environment
  • Provide phone-based troubleshooting for home users facing connectivity and hardware issues
  • Perform hardware setups for new hires, including laptops, printers, and connectivity devices
  • Roll out collector workstations and ensure proper setup
  • Document support interactions clearly and effectively
  • Help transition the team into Jira for ticket tracking and knowledge documentation

WHO YOU ARE

  • Comfortable managing multiple calls and tickets at once
  • Patient and professional on the phone, especially with users facing basic tech issues
  • Organized and proactive when it comes to queue management and assigning tasks
  • Interested in technology and eager to learn new systems and processes
  • Healthcare experience or familiarity with healthcare IT environments is a plus
  • No previous experience with Jira is required—we’ll help you get up to speed
  • You have onsite tech support or hardware rollout experience
  • An understanding of basic networking/internet troubleshooting for home environments

Job Tags

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