Help Desk Technician Job at Insight Global, Clearwater, FL

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  • Insight Global
  • Clearwater, FL

Job Description

Insight Global is seeking a Help Desk Technician to support a large healthcare customer in Clearwater, FL. This role will provide both over-the-phone and in-person technical support for internal employees across approximately 3,000 devices. This role is ideal for candidates with strong troubleshooting skills and a customer-focused mindset.

Key Responsibilities

  • Respond to and resolve 20–30 tickets daily using ServicePro ticketing system.
  • Provide Tier 1–2 technical support for desktops, laptops, and related hardware.
  • Manage inventory, shipping, and returns of equipment.
  • Assist with new user setup and onboarding.
  • Perform Windows upgrades and troubleshoot Windows 11 issues.
  • Support Active Directory (on-prem), Intune, and review configurations in Entra.
  • Document all work accurately in the ticketing system.

Requirements:

  • Tier 1–2 troubleshooting experience.
  • Proficiency with Windows 11 and Microsoft 365 applications.
  • Experience with Intune and Active Directory (on-prem).
  • Familiarity with any ticketing systems (ServicePro preferred).
  • High School Diploma or GED.
  • Strong customer service skills and professional demeanor.

Preferred Skills:

Experience with Azure and Autopilot.

Location : 5 days on-site in Clearwater

Schedule : Monday–Friday, 8:00 AM – 5:00 PM

Structure : Contract - 6-12months

Job Tags

Contract work, Monday to Friday,

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