Job Description

Role : Help Desk Technician

LOA : 4 months+

Location : Iowa County, WI

Schedule: Full time onsite, potential for on call support

Be a member of about 12 techs supporting a broad scope of technology and platforms. Need people that can get trained and developed in different areas. Windows 10 platform will be moving to 11, cloud PC’s (Azure). This is a hands on role and candidates MUST to be onsite.

This resource should have solid understanding and troubleshooting of hardware: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc. They should also have the ability to do hardware installs, pulls and replacements: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc.

What you Bring to the Table

• At least 1 yr. of telephone-based support (or equivalent experience)
• Provide 2nd level desktop support through remote means
• Basic troubleshooting and repair of Windows OS’s (Win 7 and 10), MAC OS’s
• Provide L1 software support: MS Office 2010 – O365, Skype, MS Teams, OneDrive, SharePoint, VPN and Remote Access
• Basic understanding of Citrix, Thin Clients, VMWare or equivalent
• Document procedures, standards, best practices configurations, settings, knowledge base articles, FAQ’s, maintain and publish relevant support documentation
• Basic understanding of Active Directory concepts and management
• Basic understanding of SCCM concepts and management
• Basic understanding of Incident, Problem, Change and Configuration Management
• Technical or general writing with ability to create KB’s, FAQ’s and related documents

Bonus Experience:

• Cloud PC
• A/V and Conferencing equipment (They use Creston Systems and Automation Arts)

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