Information Technology Help Desk Job at Advanced Computer Technologies, LLC, East Hanover, NJ

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  • Advanced Computer Technologies, LLC
  • East Hanover, NJ

Job Description

Position Summary:

We are seeking a skilled and experienced Level 2–3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.

Key Responsibilities:

  • Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals.
  • Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
  • Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
  • Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
  • Maintain documentation of systems, processes, and procedures.
  • Work with external vendors or escalate issues when needed.
  • Assist in IT project implementation and rollouts.
  • Ensure compliance with security policies and industry best practices.

Requirements:

Technical Skills:

  • 3+ years of hands-on IT support experience (Level 2 or higher).
  • Strong proficiency with Microsoft 365 administration .
  • Experience with Windows Server (2016/2019/2022) administration.
  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
  • Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.
  • Experience with ticketing systems and remote support tools.

Soft Skills:

  • Strong problem-solving and troubleshooting ability.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Organized with strong attention to detail.

Preferred Qualifications:

  • Certifications such as CompTIA Network+, Microsoft 365 Certified , MCSA , or CCNA

Job Tags

Remote work,

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