As a member of the Client team in Columbus (Fort Moore), Georgia, you will be part of a dynamic organization that values creativity, innovation, collaboration and customer success. We are seeking an experienced field service technician to join our team onsite at our customer's location. As a field service technician, you will play a crucial role in ensuring optimal performance of our products by providing onsite technical support for our customers. If you have experience in product repair and troubleshooting, we encourage you to apply for this exciting opportunity.
Responsibilities:
• Provide onsite technical support to ensure optimal performance of Client products
• Diagnose and resolve hardware and software issues related to printers, scanners, fax machines, supplies, and other peripherals
• Conduct routine maintenance tasks such as cleaning, alignment, and calibration to optimize device functionality
• Assist customers with installation, configuration, and user training
• Troubleshoot complex problems and provide solutions promptly
• Document all service calls and maintain records of equipment history
• Communicate effectively with customers to understand their needs and requirements
• Collaborate with internal teams to coordinate repairs and replacement parts
• Maintain a strong relationship with customers to ensure satisfaction and loyalty
• Adhere to safety guidelines when handling electrical components and heavy machinery
Qualifications:
• High school diploma or equivalent; college education preferred but not required
• Excellent driving record and a valid driver's license.
• Proven experience as a field service technician, preferably with Client products
• Knowledge of printing technology, network connectivity, and IT infrastructure
• Strong understanding of computer systems and operating systems (Windows/MacOS)
• Excellent problem-solving skills and attention to detail
• Ability to communicate clearly and concisely both verbally and written
• Self-motivated and committed to delivering exceptional customer service
• Ability to safely lift and maneuver equipment up to 60 lbs.
• Valid driver's license with a good driving record
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