Job Description

Operations Assistant

Open Ended Contact

5 days on site - New York New York 10027

Hourly: $24-25

Must Haves:

Administrative background

Experience in hospitality or other fast-paced highly customer-centric environments a must

MS Office Experience

Preferred Skills:

Bachelor's degree

Familiarity with Columbia University

Provides operational and clerical support for Student Services and Enrollment Management at the School of General Studies.

A. Front Desk Responsibilities: The incumbent provides operational and clerical support as an office front desk administrative assistant. Additionally, answering and screening a high volume of incoming telephone calls, retrieving and delivering messages, screening and/or directing visitors; and managing administrative spaces and shared calendars. and office calendars; maintains the schedules of the officers in Admissions, Educational Financing, and Dean’s Offices. Provides production support; produces mailing lists and labels for projects in Admission, Educational Financing, and Dean’s Offices; pulls ad/info lines, downloads online applications and associated materials, corresponds with faculty prospects, applicants, students via email, provides data entry and

scanning/indexing support to Admissions, Educational Financing; pick-up and distribute office mail, proctors Online GSAE and covers evening or weekend information sessions. Prioritizes tasks, identifies issues and recommends solutions to improve processes or services and escalates concerns to management for resolution in a timely fashion. Book on campus rooms for events. Punctuality is of the utmost importance. Responsibility to open the office promptly at the start of business. Flexibility regarding schedule and office location when needed for special events and ad-hoc

coverage needs. Handles deliveries and Compile admissions packets and create labels for mailing. Mandatory overtime. Performs other duties as assigned.

B. Customer Service: Greet all visitors. Conveys an extremely positive attitude and excellent demeanor, ability to work in an extremely fast-paced, demand driven environment, must be able to juggle tasks, instill a welcoming and enjoyable experience for visitors to the office, over the phone and in all digital communications.

C. Program Information Dissemination: Candidate must stay up to date on program offerings and details which are constantly changing to effectively guide prospective and current students. Self-directed approach to continuous learning as questions or situations arise that would equip them with better knowledge to help future students – create

documentation/resources to convey routine and complex information on Columbia University policies, procedures and program information, and address problems for prospects, applicants, and students.

D. Teamwork: balance and share information and duties with other members of front desk and broader operations and information systems team.

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