Job Description

Product Manager – Delivery System Help Center

Location: Onsite in Irving, TX

Employment Type: 12-Month Contract (Likely to Extend or Convert)

Pay Rate: $55/hr W2

Company Overview

At The Intersect Group, we partner with innovative organizations that are reshaping how technology supports customer experience and operational excellence. Our client is a leader in the convenience and retail space, committed to building scalable, intuitive platforms that empower both customers and internal teams. Their mission is to deliver seamless service through cutting-edge digital solutions and a culture of continuous improvement.

Role Summary

We are seeking a seasoned Product Manager to lead the development and optimization of a high-impact support platform within the delivery operations ecosystem. This role will own the Delivery System Help Center product, driving strategy, execution, and cross-functional collaboration to enhance operational efficiency and user satisfaction.

You will work closely with engineering, UX, analytics, and operations teams to define and deliver a roadmap that supports store associates, customer service agents, and delivery partners. This is a hands-on role requiring strategic thinking, technical fluency, and a passion for solving complex operational challenges.

Key Responsibilities

• Define and execute product vision aligned with delivery operations goals.
• Lead the full product lifecycle: discovery, design, development, launch, and iteration.
• Collaborate with UX, engineering, analytics, and operations to deliver impactful solutions.
• Use data and KPIs to inform prioritization and product enhancements.
• Manage cross-functional dependencies and communicate effectively with stakeholders.
• Own the Help Center platform and maintain a clear, actionable roadmap.
• Identify pain points and translate insights into measurable business opportunities.
• Drive adoption of new features and workflows through effective change management.

Key Requirements

• 5+ years of product management experience, preferably in logistics, delivery systems, or support platforms.
• Proven success in owning end-to-end product strategy and execution.
• Experience with tools such as Jira, Confluence, and Zendesk.
• Familiarity with chatbots, AI/ML solutions, and customer support technologies.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent communication and stakeholder management abilities.
• Ability to synthesize technical and business requirements into actionable plans.
• Comfortable working in a fast-paced, cross-functional environment.

Call to Action

Ready to make a meaningful impact in a dynamic delivery environment? Apply today with your resume and contact information to be considered for this exciting opportunity with The Intersect Group.

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