Job Description

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars and a show-stopping rooftop lounge and swimming pool. With 24,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We're currently seeking a passionate hospitality professional to join our award-winning team as a Restaurant General Manager. If you have a passion for creating exceptional guest experiences, we'd love to meet you.

The ideal candidate for the Restaurant General Manager position at will possess 5+ years of progressive leadership experience in luxury hospitality, demonstrating exceptional financial acumen and a proven ability to drive revenue while maintaining superior service standards. This candidate will create a positive, results-driven culture through genuine hospitality, embodying the sophisticated yet approachable coastal luxury ethos that defines the Santa Monica Proper brand.

Job Summary

The General Manager leads the creation of a vibrant, positive, and performance-driven atmosphere at our signature rooftop restaurant. This role requires exceptional organizational skills, authentic hospitality, and a genuine commitment to colleague development.

Essential Job Duties & Responsibilities

• Facilitate ongoing service standard training to ensure all team members consistently deliver exceptional guest experiences aligned with Santa Monica Proper's luxury standards
• Reinforce high service quality with all guests through visible floor presence, proactive interaction, and modeling exemplary hospitality practices
• Organizes and directs restaurant operations to maximize profitability while upholding the company’s values, policies, quality and guest experience standards
• Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
• Maintain daily set up and breakdown in line with Kelly Wearstler defined aesthetic
• Ensures the team always offers a consistent, high level of service to all guests
• Reinforces steps of service/service standards and ensures all colleagues and managers actively participate in ongoing service trainings.
• Executes strategies around pricing, merchandising, new products and promotions aimed at increasing efficiencies and driving sales
• Analyzes and takes responsibility for the financials of the Restaurant department with a focus on COGS and labor
• Prepares weekly updates on the Rooftop department and collaborates inter-departmentally to plan activities and achieve all goals
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies, and equipment; receives and checks orders to ensure that they adhere to specifications
• Manages colleague payroll and scheduling.
• Coordinate daily pre-shift to communicate daily specials and offerings
• Actively manage the F&B operations, quality of service and interact with guests and staff during operations
• Follow-up with unsatisfied guests and handles complaints
• Maintain daily set up and breakdown in line with Kelly Wearstler defined aesthetic
• Assist with Special Events coordination, set-up and management
• Maintain compliance with departmental policies, procedures, and standards
• Assist with completing daily, weekly, and monthly management administrative duties including operations reports, financial documentation, guest correspondence, human resources / staff management paperwork, operations evaluations, standard operating procedures, safety and sanitations checklists, ordering and inventory documentation, and PR/marketing tasks

Qualification Standards

Specific Job Knowledge, Skills and Abilities:

• Minimum 5 years of progressive F&B management experience in luxury hotels or high-end restaurants
• Proven track record of managing multiple food service outlets simultaneously
• Experience with fine dining, banquet operations, and bar/lounge management

Education and/or Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• 5+ years of experience in restaurant management or a related field, with at least 2 years in a leadership role.
• Proven experience in managing restaurant operations, including staffing, financial oversight, and guest service.
• Strong understanding of restaurant financials, cost control, and budgeting.
• Experience in menu planning, inventory management, and vendor relations.
• ServSafe Manager Certification
• Alcohol service certification: ABC/RBS (Required)
• Food Handler's Certification (Required)

Skills/Specialized Knowledge

• Strong leadership skills, with the ability to motivate and manage a diverse team
• Excellent customer service skills, with a focus on creating an exceptional guest experience
• In-depth knowledge of restaurant operations, including front-of-house, kitchen, and service protocols
• Strong organizational and time-management skills, with the ability to prioritize and handle multiple tasks simultaneously
• Excellent communication and interpersonal skills, both verbal and written
• Proficiency in point-of-sale (POS) systems, Microsoft Office Suite, and restaurant management software
• Ability to analyze financial reports, track sales, and implement strategies for revenue growth
• Knowledge of health and safety regulations, including food safety, sanitation, and alcohol laws

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to stand for extended periods (up to 8+ hours per shift)
• Constant walking and movement throughout food service areas
• Frequent bending, stooping, and reaching
• Regular climbing of stairs between outlets/floors
• Ability to lift and carry up to 50 pounds occasionally
• Frequent lifting/carrying of items up to 25 pounds
• Regular pushing/pulling of service carts and equipment
• Fine motor skills for computer work and detailed paperwork
• Occasional kneeling, crawling to inspect areas

Why Proper?

Proper Hospitality blends luxury hospitality with a performance-driven marketing approach, focusing on design, cultural storytelling, and digital innovation. Join us in shaping a highly curated guest experience while driving business growth.

We bring our vision to life -- to inspire and transport people -- by seeking like-minded individuals who embody our ethos, The Pillars of Proper:

• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

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