Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time Salesforce Support Analyst to join our team! We offer a FULLY REMOTE work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

This is a Support Analyst position (not a Business Analyst or Developer role). The analyst will support a critical program called Prioritize Service Event (PSC) , which helps dealers receive service leads and generates significant revenue for the organization. This role is critical in ensuring seamless functionality, data integrity, and user satisfaction across our Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms.

JOB RESPONSIBILITIES:

• Provide second-level support (first-level answers calls, second-level resolves issues).
• Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
• Understand how the Salesforce Communities (Aftermarket Sales and Aftermarket Marketing) work end-to-end.
• Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
• Collaborate with digital and external teams to resolve platform, data, and integration challenges.
• Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
• Work directly with dealers to resolve issues within the ASC and AMC communities.

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s and/or master’s degree with 2-4 years’ experience supporting the Salesforce platform.

REQUIRED SKILLS:

• Basic Salesforce knowledge; Salesforce Admin certification required , Platform certification highly preferred: Salesforce Administrator Certification, OR Salesforce Advanced Administrator or Platform Developer I Certification.
• Experience supporting Salesforce Communities or Experience Cloud.
• Familiarity with data integration tools and troubleshooting APIs or middleware.
• Knowledge of the Heroku platform and its integration with Salesforce .

SOFT SKILLS REQUIRED:

• Strong verbal and written communication skills.
• Demonstrated analytical, critical thinking, and problem-solving abilities.
• Proven ability to coordinate across multiple teams and stakeholders.

BENEFITS:

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

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