Senior Systems Engineer (MSP) - Tier 3 Support Job at Bowman Williams, Schaumburg, IL

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  • Bowman Williams
  • Schaumburg, IL

Job Description

Senior Systems Engineer (MSP) – Tier 3 Support

A fast-growing MSP in the northwest suburbs is looking for a Senior Systems Engineer to join their team. This group blends the flexibility of a local MSP with the backing of a nationwide network, supporting a wide range of clients and delivering modern, high-quality IT solutions. If you love solving complex issues, working directly with clients, and being part of a collaborative, people-first culture, this is a great fit.

Work Schedule:

• First 90 days: 5 days onsite (Palatine)

• After onboarding: Hybrid (2–3 WFH)

Responsibilities

  • Act as a senior escalation point
  • Provide remote + onsite support across servers, networks, desktops, and cloud
  • Administer Azure, Microsoft 365, AD, DNS, DHCP
  • Support onboarding, provisioning, and device configuration
  • Diagnose network/server/desktop issues across varied client environments
  • Use Kaseya RMM + Autotask PSA for ticketing, monitoring, documentation
  • Install/configure hardware & software; perform hands-on support when needed
  • Recommend improvements to client environments and internal processes

Requirements

  • 3–5+ years MSP experience (REQUIRED)
  • Strong communication and customer-facing skills
  • Expertise in Azure, Microsoft 365, Windows Server, Active Directory
  • Solid networking fundamentals (DNS, DHCP, VLANs, firewalls)
  • Experience with RMM/PSA tools preferred
  • Windows/macOS support experience
  • Valid driver's license + reliable transportation

Benefits

  • $70,000- $90,000 base + $500 monthly bonus
  • Health, dental, vision
  • Mileage reimbursement
  • Hybrid work schedule
  • Supportive culture with real growth opportunities
  • Ongoing training & development

Job Tags

Local area, Work from home,

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