Job Description

Senior Systems Support Analyst

San Carlos, CA (Onsite)

12 Months

• General IT Support & Administration: Provide advanced troubleshooting and technical support for hardware, software, and network-related issues.
• Ensure system security and compliance with organizational policies.
• Manage IT projects related to system upgrades, migrations, and implementations.
• Collaborate with cross-functional teams to enhance IT support processes and user experience.
• Maintain IT documentation, procedures, and asset management.
• Provide training and guidance to junior IT staff and end-users.
• Offer on-site and remote assistance, and quickly and efficiently troubleshoot issues.
• Provide second and third-line IT support to employee issues escalated from our Service Desk.
• Administer and maintain IT systems, including cloud applications and enterprise software.
• Incident Management & Troubleshooting:
• Diagnose and resolve hardware, software, and network issues on Windows, macOS, and mobile platforms.
• Troubleshoot and support enterprise applications, email, VPN, remote access, and collaboration tools (e.g., Microsoft 365, Zoom, Teams, etc.).
• Escalate complex issues to specialized IT teams while ensuring prompt resolution for executives.
• Maintain detailed documentation of incidents, solutions, and preventative measures

Computer Skills: Windows 11, Office 365, AWS, SCCM, Intune, Mac OSX, JAMF, MDM, Azure, Active Directory.

Conference & Event Support: Support AV equipment, video conferencing, and hybrid meeting solutions.

• Provide on-demand IT assistance during presentations and high-profile meetings.
• Assist end users with best practices for effectively using IT solutions

Technical Skills: Strong expertise in Windows OS and experience in macOS and iOS platforms.

• Hands-on experience with enterprise IT environments, including Active Directory, Microsoft O365, Exchange, OneDrive, SharePoint, Teams, and Zoom.
• Proficiency in troubleshooting network connectivity,
• Experience with AV technologies, video conferencing systems, and remote collaboration tools.
• Knowledge of mobile device management (MDM) solutions, encryption, and endpoint security tools.

Other Qualifications: Service Now or other ITSM tools.

The salary range provided for this contract role represents our good-faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.

I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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