Job Description

As a Solutions Specialist you will manage all aspects of a client's day-to-day transportation as well as proactively communicate and solve transportation-related issues by routing each shipment to the most effective carrier, remaining cognizant of safety, service, and cost.

**Work Hours: Monday-Friday 8:30AM-5:30PM**

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Solutions Specialist will manage customer shipments from order receipt through delivery, uncover potential for additional freight cost savings, manage client and contract carrier relationships, and provide customer service on assigned accounts
• Provide excellent customer service and build relationships with each of our unique customers
• Schedule shipments by working directly with carriers and customers
• Run daily tracking reports to ensure pickups and deliveries occur on time
• Troubleshoot issues that occur while shipments are in-transit
• Audit invoices and communicate rate discrepancies with customers
• Work with carriers to dispute charges when appropriate
• Become an expert in the logistics industry by mastering product information and customer relationship software (Salesforce.com)
• Be an integral part of our close-knit, supportive team

JOB REQUIREMENTS

• Strong communication skills
• Exceptional customer service and problem solving skills
• Competitive nature with a sense of urgency in a fast-paced environment
• Attention to detail and highly motivated
• Team player with multi-tasking and prioritizing abilities

KNOWLEDGE, SKILLS AND ABILITIES

• MS Office proficiency and related computer knowledge

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.

SCHEDULING

• Hours will typically be 8:30am-5:30pm but need to be flexible during busy times

• Will occasionally need to stay as late as 6pm

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal

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