Job Description

Job Title : Sr. Business Analyst


Job Location: Farmington Hills MI 48121

Onsite Requirements:

• Business Analyst Or Product Owner
• Banking Products
• Agile

Job Description:

• Need business requirement experience or payment/treasury management/fraud product experience.
• Responsible for ensuring assigned product(s) is managed to a positive customer experience as it relates to sound infrastructure and integrity levels.
• Responsible for the management of assigned product(s), including product planning, product/process development and implementation, and coordination of partner readiness, objectives and programs.
• Management of risk, evaluation of product performance and measurement of results are key components of this position.
• The Product Manager typically manages complex products and processes with minimal oversight.

Duties and Responsibilities:

• Serve as a market expert for assigned product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc.
• Define customer and internal partner problems by gathering and analyzing customer information, interviewing process owners
• Documenting buyer/user personas and use scenarios; solution requirements; represent voice of customer throughout requirements, design and development process; ensure solution addresses defined market problem(s) and aligns with solution development
• Manage requirements and tasks completion using Jira and agile processes.
• Define, measure and manage product risk
• Measure assigned product(s) success and communicate results

25% Product Promotion/Advocacy

• Create and own assigned task documentation, including process flows and procedures
• Develop training material
• Recommend criteria for testing newly developed products and enhancements to existing products
• Development and regular review of implementation workflows

Partner with Operations area(s):

• To ensure appropriate product stability
• To ensure an efficient escalation and resolution protocol is in place for production (system/operational) issues and outages
• Drive multiple initiatives and tasks to completion with complete ownership.

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.**

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