Job Description

POSITION STATEMENT

The Supply Chain Representative's primary responsibility is to provide quality customer service. His/her key objective is to focus on successfully fulfilling our distributor’s needs. The SCR must be a highly motivated, professional, team player, who has the ability to multi- task. 

ESSENTIAL DUTIES AND RESPONSIBILITES

The SCR’s responsibilities can change depending upon the requirements and needs of Banfi and their distributors.

Contributes to team effort by accomplishing tasks as needed

• Processes all Direct Import and Out of Warehouse orders (includes entry, revisions, and cancellations)
• Deals directly with customers by either phone or e-mail
• Responds promptly to customer inquiries
• Maintains open and closed warehouse and direct import files
• Distributes purchase orders and invoices as required
• Verifies and maintains control state codes and case code labels
• Processes sample transits
• Maintains open and closed transit files
• Prepares orders for, creates, and sends file transfers to freight forwarders and suppliers
• Scans orders to be e-mailed to freight forwarders/suppliers
• E-mails invoices to distributors 
• Proofs item pricing in ordering and billing system
• Prepares and processes credits/debits/invoices/invoice cancels
• Reconciles bailment invoices
• Generates DI invoices.
• Distributes various reports (as needed)
• Maintains customer records by updating account information
• Researches/investigates distributor and sales team issues
• Makes follow-up calls
• Proofs credits, debits, warehouse and direct import orders

Provides sales team and distributors with information regarding:

• Order confirmations
• Order revisions/cancellations
• Order shipping information
• Production delays
• Out of stock situations
• Product specifications
• Current/future inventory information

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: 

• Experience working in a business environment 
• Working Knowledge in the MS Office Suite of products.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to use eyes and hands for extensive PC use.
• Sitting, talking on telephone for various periods of time.
• Employee must regularly reach with hands and arms.

OTHER REQUIREMENTS: 

• Excellent organizational and time management skills
• Ability to be a team player
• Excellent interpersonal and oral communication skills
• No travel is expected for this position.
• This position has no supervisory responsibilities
• Regular Hours 9AM – 5PM hours
• Union position 
• Must be able to embrace change
• No DWI offenses or alcohol use
• No illegal drug use
• Employee must comply with all federal, state and local laws and regulations which govern the alcoholic beverage industry and maintain at all times the highest ethical business standards and fiduciary duty on behalf of the company and its customers

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