he Intersect Group is hiring for a technical support specialist, supporting a large retail client in the Enon, OH area. You will be supporting a large store refresh initiative where you will be providing phone and back-end support (decommission, installs, provisioning, etc.) to onsite technicians. Individuals should possess a background within technical support/help desk, and be comfortable with troubleshooting networks, systems/servers, and mobile devices.
This is a very large project tied to the conversion of Speedway's old store systems to the new 7-11/Speedway system called RIS 2.0 that is being rolled out as the store system standard across all locations. Both are homegrown systems. This initiative is affecting every technology in the stores...mobile checkout, POS, desktop, gas etc.
These analysts are responsible for the hands on work and switching over from the old system to the new system. Fielding calls and doing the end to end implementation. Ideally closing the store and completing within 4-6 hours.
Right now they are implementing RIS 2.0 to about 6 stores a day right now but need to get to 12 a day stat
These are high level tech support roles so the technical acumen has to be there. This is a heavy customer service driven role as well so intangibles are just as important. These are mid to senior level technicians
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