Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Company: One of Our Clients
Job Description:
Job Title: Project Manager – Telecom/Voice Services
Location: 50% onsite at Lawrenceville
Hours: Mon-Fri 8am-5pm
Duration: 12+ Months (Extendable)
Pay Rate: $75.00 – 80.00/hr on W2
Top Skills
• 5+ years of project management experience
• Experience managing global projects and working with geographically dispersed teams
• Experience in telecom, voice services, or contact center environments
Preferred Qualifications:
• Experience with major voice platforms (e.g., Cisco, Genesys, Microsoft Teams,).
• Experience working with telecom carriers and service providers.
• Knowledge of telecom regulatory requirements and industry best practices.
• Experience with Agile project methodology and prior client experience is a plus
Job Summary:
The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure successful delivery of projects that enhance and maintain enterprise voice services across multiple regions.
Key Responsibilities:
• Lead and manage projects involving the deployment, upgrade, and maintenance of global telephone networks, voice systems, and contact center platforms.
• Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets.
• Coordinate with internal teams and external vendors to ensure timely and effective implementation of voice and contact center solutions.
• Oversee migration projects (e.g., legacy PBX to VoIP, cloud telephony, SIP trunking, contact center platform upgrades).
• Ensure compliance with company policies, industry standards, and regulatory requirements for telecom services.
• Identify project risks and develop mitigation strategies to ensure project success.
• Facilitate regular project meetings, track progress, and provide status updates to stakeholders and senior management.
• Manage relationships with telecom service providers, hardware vendors, business users, and technology partners.
• Support troubleshooting and resolution of issues related to voice services and contact center operations.
• Prepare and maintain project documentation, such as status reports, and risk logs
Qualifications:
• 5+ years of project management experience in telecom, voice services, or contact center environments.
• Experience managing global projects and working with geographically dispersed teams.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent communication, leadership, and stakeholder management skills.
• Bachelor’s degree preferred or equivalent experience.
Awards and Accolades:
America's Most Honored Businesses (Top 10%)
Awarded by USPAAC for the Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1(Act1 Group)
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