Key responsibilities of a Tier 1 Telecommunication Technician:
Basic installations: Installing new phone lines, data cables, and basic network components at customer premises.
Troubleshooting common issues: Identifying and resolving simple problems like faulty wiring, incorrect settings, or disconnected devices.
Equipment testing: Performing basic tests on lines and equipment to verify functionality.
Documentation: Maintaining accurate records of installations, repairs, and customer interactions.
Following safety procedures: Adhering to safety guidelines when working on electrical and cabling systems.
Important points to note:
Supervision: Tier 1 technicians typically work under close supervision from more experienced technicians or supervisors.
Escalation: When encountering complex issues beyond their skill level, they are expected to escalate the problem to a higher tier technician.
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