Job Description

About Sage Haven:

Sage Haven is San Diego’s leading holistic wellness center for women, offering acupuncture, cosmetic treatments, and whole-body healing rooted in Traditional Chinese Medicine. As a fast-growing, women-founded business, we’re on a mission to help women feel vibrant, empowered, and in control of their health — naturally.

We’re currently hiring a Client Experience Lead — a dynamic, driven woman who will serve as the founder’s right hand and help bring our next level of growth to life.

Hours (Part-Time):

Tuesday – 8:30 AM–2:00 PM

Wednesday – 1:30 PM–7:00 PM

Thursday – 1:30 PM–7:00 PM

Friday – 8:30 AM–2:00 PM

Saturday – 8:30 AM–3:00 PM

Who We're Looking For:

You're a bright, bubbly, and grounded woman who’s passionate about holistic wellness, helping women, and growing with a purpose-driven brand. You’re excited about being part of a startup, learning new things, and stepping into a future leadership role as our company grows.

You’re highly organized, love being the go-to person, and thrive in a role where you can wear many hats: Executive Assistant, Client Success Lead, and Social Media Coordinator.

This role is best suited for someone who is:

• Confident leading a team with warmth and accountability
• Comfortable with spreadsheets, social media, and systems
• Excellent at communication (written + verbal)
• Creative, resourceful, and solution-oriented
• Happy to be on camera for content creation
• Ready to grow into a future management role
• Inspired by our founder and aligned with our mission and values
• Flexible with a Tuesday–Saturday schedule

Core Responsibilities:

1. Front Desk Leadership

• Oversee front desk operations and team performance
• Ensure staff are trained, supported, and aligned with KPIs and brand standards
• Run weekly check-ins, approve time-off requests, and manage shift coverage
• Maintain professionalism and consistency across all client touchpoints

2. Executive Assistant Duties

• Stay on top of the company email, SMS platform, and scheduling system
• Monitor and report key business metrics: revenue, treatment sales by category, product sales
• Help the founder stay organized with backend operations, planning, and admin

3. Sales & Promotions

• Collaborate with founder to create and execute limited-time promotions and sales campaigns
• Confidently communicate value propositions to convert client inquiries into bookings
• Track performance and support weekly/monthly revenue goals

4. Client Communication & Retention

• Manage client outreach, follow-up, and reactivation efforts
• Ensure friendly and timely communication across phone, text, and email
• Monitor and maintain high pre-booking and retention rates

5. Events & Collaborations

• Coordinate in-office and external partnership events
• Organize logistics, promotional materials, and team participation
• Maintain a current and strategic event calendar

6. Social Media Support

• Source content and trends for reels and posts
• Assist in filming, editing, and batching weekly content
• Comfortable appearing on camera and representing the brand with warmth and professionalism

Key Competencies & Tools:

• G-Suite (Gmail, Drive, Docs, Sheets)
• ChatGPT / OpenAI tools
• Canva
• Instagram, Linkedin + TikTok (Posts, Reels, Stories, Trends)
• Sales Confidence & Conversion Skills
• Phone & Text Communication Etiquette
• Workflow & Checklist Management
• Problem-Solving & Initiative

Reporting:

• Reports directly to the Founder
• Collaborates closely with providers, front desk team, and marketing support

Success Metrics:

• Client satisfaction and retention
• Pre-booking and schedule utilization
• Achievement of sales and revenue goals
• Timely execution of promotions, events, and content schedules
• Accuracy and consistency in front desk operations

Perks & Benefits:

• Monthly integrative acupuncture treatment
• Access to infrared sauna or LED sessions post-shift
• Up to 2 paid Mental Health Days per year (no questions asked)
• Quarterly team dinners & outings

Compensation:

$24/hour with performance-based raises and opportunity to grow into a salaried management role.

How to Apply:

If this sounds like your dream role and you’re ready to grow with a mission-driven team, email your resume and a short introduction to [email protected] or apply via Linkedin.

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