Job Title: Desktop Support Specialist
Duration: 12 months
Location: Decatur, IL
Job Description:
Required:
- OS Installation with SCCM
- Application Installation through SCCM and InTune
- ITSM Ticketing Tools and Concept
- Printing related knowledge
- Active Directory
- Mainframe Printing
Ticketing Tool
Experience working on ticketing tool
Manage SLAs, set priorities, and assign tickets to other groups
Familiarity with ITSM processes (Incident, Request).
Communication Channels
Software/Methods for User Communication – software or methods do they use to communicate with users
End User Computing (EUC)
Network Support Troubleshooting – Able to describe their experience or approach to troubleshooting network issues.
ITIL Infrastructure Knowledge. Cloud Services
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