Job Description

About Us:

At DivergeIT, we’re recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We’re seeking a highly skilled and motivated Service Engineer to join our dynamic team and further our commitment to excellence.

Why Join DivergeIT?

At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.

Position Overview

As an Endpoint Engineer , you will be responsible for the provisioning, configuration, and lifecycle management of Windows-based endpoints, including both physical workstations and Azure Virtual Desktop (AVD) environments. This position requires extensive experience with Microsoft Intune , SCCM , Patch My PC , 1E , and Autopilot , along with proficiency in creating, deploying, and maintaining Windows images . You will collaborate closely with the client’s IT security team and work alongside our dedicated service desk to ensure optimal endpoint performance and security compliance.

Key Responsibilities

• Design, create, and maintain standardized Windows images for physical workstations and Azure Virtual Desktop (AVD) using tools such as SCCM , Microsoft Deployment Toolkit (MDT) , and Intune .
• Manage and automate device provisioning and deployment through Windows Autopilot .
• Administer patching, software deployment, and update compliance using Patch My PC , SCCM , and Intune .
• Utilize 1E tools (e.g., Nomad, Tachyon) to support remote management, compliance, and endpoint performance monitoring.
• Collaborate with the client’s IT security team to implement and maintain endpoint security baselines and compliance standards.
• Provide escalation support to our dedicated service desk and help drive resolution of complex endpoint issues.
• Maintain up-to-date documentation for image creation, deployment processes, and system configurations.
• Monitor and optimize AVD performance, scaling, and configuration consistency.
• Stay informed about changes in Microsoft endpoint management tools and provide recommendations for improvements or modernization efforts.

Required Qualifications

• 3+ years of experience in an endpoint management or systems engineering role, preferably in an MSP or enterprise IT environment.
• Expertise in creating and managing Windows images for both physical endpoints and AVD environments .
• Strong understanding of Windows 10/11 OS deployment, device provisioning, group policy, and compliance management.
• Experience working collaboratively with IT security and help desk teams.
• Excellent troubleshooting, documentation, and communication skills.

Proficiency with:

• Microsoft Intune (Endpoint Manager)
• System Center Configuration Manager (SCCM)
• Windows Autopilot
• Patch My PC
• 1E Nomad, Tachyon

Preferred Qualifications

• Microsoft certifications (e.g., MD-102, MS-101, AZ-140).
• Experience with hybrid environments and Azure AD Join/Hybrid Join.
• Familiarity with AVD scaling plans, FSLogix, and host pool image management.
• Scripting knowledge (PowerShell) for automation of endpoint and imaging tasks.
• Exposure to Zero Trust security models and conditional access policies.

Job Tags

Similar Jobs