Job Summary
Provides day to day oversight of parts and service operations of assigned location. Partner with internal and external resources to maximize profitability of the location. Works to optimize the processes, efficiencies, and customer experience.
Essential Duties and Responsibilities
-Executes the business plan and achieves financial performance, including aftermarket, budgets and cost control, according to established goals for a location(s)
-Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues
-Ensures that appropriate communication takes place within and across all departments at the store location which may include leading regular department meetings and all employee meetings
-Communicates the dealership values, principles, vision and mission within their location
-Communicates with other store leaders to implement best practices and consistent processes for all departments within the organization
-Supports corporate managers in implementing changes in any department within the location
-Oversees maintenance, security and a professional appearance of the facility and property for the location
-Manages on-going relationships with key John Deere personnel
-Works with the company Safety Director to ensure safety equipment is current and employees have a safe work environment.
-Conducts regular employee reviews and works with human resources to manage employee concerns
-Any other job duties as assigned
Position Qualifications
-5+ years of experience within the Golf and Turf industry preferred
-3+ additional years of experience as a parts or service manager or in a sales role preferred
-Familiarity with Golf and Turf equipment products strongly preferred
-Experience dealing with elevated customer issues
-Ability to lead and motivate others
-Knowledge of financial metrics, parts and service operations
-Solid analytical, business planning, problem-solving, and communication skills
-Bachelor’s degree strongly preferred, associates degree required
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