Job Description

Patient Registrar

Pride Health is hiring a Patient Registrar (Outpatient – Radiology and Lab) for one of its clients in Michigan.

This is a 3-month contract with the possibility of an extension with competitive pay and benefits.

Location – Wyoming, MI (49519).

Pay range - $20 - $23 per hour.

Length of assignment – 3-month contract (possibility to extend)

Shift and Schedule – Day 5x8-Hour (08:00 - 17:00)

Job Summary

Under the direction of the clinic's Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and outgoing calls, scheduling appointments, and assisting patients with forms. In addition, the Patient Service Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast-paced environment and is considered a crucial link between the patient and the care team.

Job Duties

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquiries.
• Collaborate with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash drawing.
• Ensures reception area, office files, and front desk are well-maintained.
• Maintains patient privacy and confidentiality.
• Performs other clerical duties as assigned.

Requirements

• High School diploma, GED, or equivalent required.
• Prior administrative or clerical experience in a clinical setting required.
• Must have 1-2 years of patient registration experience in Radiology and Lab, etc.
• Knowledge of medical terminology and coding is preferred.
• Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people.
• Well-developed verbal and written communication skills.
• Strong telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.

Benefits: Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer, a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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